Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a professional manufacturing factory with over 10 years of experience in intelligent equipment and tethered drone systems.
Q2: How do I place an order?
A: Contact us with your specific requirements and usage scenarios. We will provide product design recommendations, discuss details, confirm samples, and proceed with production after contract signing.
Q3: What are the available transportation methods?
A: We support express delivery, air freight, and sea freight. Our team will help you choose the most efficient method based on your location and urgency.
Q4: What is the typical production and shipping lead time?
A: The lead time generally ranges from 15 to 20 working days, depending on the order quantity and customization requirements.
Q5: What should I do if items are missing from my package?
A: Please contact our support team immediately. We will verify your order through package tracking data and arrange for a compensation delivery as quickly as possible.
Q6: What payment methods do you accept?
A: We primarily accept Telegraphic Transfer (T/T). Other payment methods can be discussed and confirmed with our sales team prior to payment.
Dulles Equipment
